Privacy Policy

Privacy Policy

Last updated: May 2026

At Kala London, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order with us.

By using our website, you agree to this policy.

1. Information we collect

When you visit Kala London or place an order, we may collect personal information including:

  • your name
  • billing and shipping address
  • email address
  • phone number
  • payment details
  • order history
  • device and browser information
  • IP address
  • website usage data

Payment information is processed securely by our payment providers. Kala London does not store full payment card details.

2. How we use your information

We use your information to:

  • process and fulfil orders
  • send order confirmations and delivery updates
  • respond to customer enquiries
  • provide customer support
  • improve our website and shopping experience
  • prevent fraud and protect our store
  • comply with legal obligations
  • send marketing emails if you have subscribed

You can unsubscribe from marketing emails at any time.

3. Sharing your information

We only share information where necessary to operate our business.

This may include:

  • payment providers
  • shipping and delivery partners
  • website and ecommerce providers
  • fraud prevention services
  • legal or regulatory authorities where required

We do not sell or rent your personal information.

4. Cookies

Kala London uses cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • remember your preferences
  • improve website performance
  • analyse visitor activity
  • support checkout and basket functions
  • personalise content and marketing

You can manage cookie preferences through your browser settings.

5. Marketing

If you subscribe to updates from Kala London, we may contact you about:

  • new arrivals
  • product launches
  • restocks
  • offers and promotions

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Data security

We take reasonable steps to protect your personal information.

While no online system can be guaranteed completely secure, Kala London uses secure platforms and trusted service providers to protect your information.

7. Your rights

Under UK data protection law, you may have the right to:

  • request access to your personal data
  • ask us to correct inaccurate information
  • request deletion of your data
  • object to certain uses of your information
  • withdraw consent for marketing

To make a request, please contact us.

8. Third-party services

Our website may contain links or services provided by third parties.

Kala London is not responsible for the privacy practices of third-party websites.

We recommend reviewing their policies separately.

9. Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

10. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact:

Kala London
Email: info@kalalondon.com

Thank you for visiting Kala London ♡