Shipping policy

Shipping Policy

Thank you for shopping with Kala London.

We aim to process and dispatch all orders as quickly as possible so your pieces arrive with you without delay.

Order processing

All orders are processed within 1–2 working days.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where available.

Please note that during launches, promotions or busy periods, processing times may be slightly longer.

UK delivery

Standard Delivery

£3.99
Estimated delivery: 2–4 working days

Express Delivery

£5.99
Estimated delivery: 1–2 working days

Free UK Delivery

Free on orders over £60

Orders are shipped using trusted delivery partners including Royal Mail and Evri.

Europe delivery

£10.99
Estimated delivery: 5–10 working days

Please note that customs duties or taxes may apply depending on your country. These charges are the responsibility of the customer.

International delivery

£14.99
Estimated delivery: 7–14 working days

International delivery times may vary depending on destination and customs clearance.

Please note:

  • customs duties and taxes may apply
  • Kala London is not responsible for delays caused by customs or local delivery services

Tracking your order

Once your order has been dispatched, you’ll receive an email confirmation.

Where tracking is available, your tracking link will be included so you can follow your order.

Delivery delays

While we always aim to deliver within the estimated timeframes, delays can occasionally happen due to:

  • courier delays
  • customs processing
  • severe weather
  • peak seasonal demand

Kala London cannot guarantee delivery dates and is not responsible for delays outside of our control.

Incorrect shipping details

Please ensure your shipping address is entered correctly at checkout.

Kala London cannot be responsible for orders shipped to incorrect addresses entered by the customer.

If you notice an error after placing your order, please email info@kalalondon.com as soon as possible and we’ll do our best to help before dispatch.

Contact us

If you have any questions about shipping or your order, please contact:

info@kalalondon.com

Thank you for shopping with Kala London ♡