Terms of service

Terms of Service

Last updated: May 2026

Welcome to Kala London.

These Terms of Service govern your use of our website and the purchase of products from Kala London. By visiting our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. About us

Kala London is an online clothing retailer based in the United Kingdom.

For any questions, please contact us:

Email: info@kalalondon.com

2. Online store terms

By using this website, you confirm that:

  • you are at least 18 years old, or have permission from a parent or guardian
  • all information provided at checkout is accurate and complete
  • you will not use our website for any unlawful or unauthorised purpose

We reserve the right to refuse service or cancel orders where necessary.

3. Products and availability

We aim to display our products and colours as accurately as possible.

However, colours may vary slightly depending on your screen or device.

All products are subject to availability.

We reserve the right to:

  • update or discontinue products at any time
  • limit quantities available for purchase
  • correct pricing, descriptions or product information where needed

4. Pricing and payment

All prices are shown in GBP (£).

We reserve the right to change prices at any time without notice.

Payment must be completed before your order is dispatched.

Kala London uses secure third-party payment providers to process payments.

5. Order acceptance

Once you place an order, you’ll receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse an order for reasons including:

  • product availability
  • incorrect pricing
  • suspected fraud
  • billing or payment issues

If payment has already been taken, any cancelled order will be refunded.

6. Shipping and delivery

Shipping costs and estimated delivery times are shown at checkout.

While we aim to dispatch and deliver within estimated timeframes, delays may occur and are outside of our control.

Kala London is not responsible for delays caused by:

  • couriers
  • customs
  • weather
  • peak delivery periods

Customers are responsible for ensuring shipping details are correct.

7. Returns and refunds

Please refer to our Returns & Refund Policy for full details.

Returned items must meet our return conditions before a refund is approved.

Shipping charges are non-refundable unless the item is faulty or incorrect.

8. Intellectual property

All content on this website, including:

  • images
  • product descriptions
  • branding
  • logos
  • graphics
  • website content

belongs to Kala London and may not be copied, reproduced or used without permission.

9. Limitation of liability

Kala London will not be liable for any indirect or consequential loss arising from use of our website or purchase of our products.

Nothing in these terms limits any rights you have under UK consumer law.

10. Privacy

Your personal information is handled in line with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described there.

11. Changes to these terms

We may update these Terms of Service from time to time.

Any updates will be posted on this page.

12. Contact

If you have any questions regarding these Terms of Service, please contact:

Kala London
Email: info@kalalondon.com

Thank you for shopping with Kala London ♡